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If you receive a tree that has obviously been damaged during shipping, please notify a ATreehugger representative as soon as possible.

What is Covered

We guarantee our trees to be true to the description or name under which they are sold. We guarantee to provide a tree that is alive and free of disease and pests. This warranty covers any defects in materials or workmanship, including installation, with the exceptions stated below.

How Long Coverage Lasts

Customers have the choice to choose between four of our warranties:

  • Delivered Next to Planting Location with Standard Warranty
  • Installation with 1 Year Full Replacement Warranty ($125)
  • Installation with 2 Year Full Replacement Warranty ($150)
  • Installation with 3 Year Full Replacement Warranty ($175)

What is not covered

This warranty does not cover: acts of God, animal damage, criminal actions, trees planted in an incorrect hardiness zone, or mechanical damage. Trees that show these symptoms, as well as trees that have received improper care by the customer, will be void of warranty.